FAQs & Help
What forms of payment does KLEIO accept?
Does KLEIO ship internationally (i.e., outside of the U.S.)?
What forms of payment does KLEIO accept?
KLEIO currently accepts several secure payment options:
- Paypal
- VISA
- MasterCard
- Discover
- American Express
I placed an order. What happens next?
Does KLEIO ship internationally (i.e., outside of the U.S.)?
What forms of payment does KLEIO accept?
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The KLEIO team begins working diligently to fulfill each order with care. We aim to ship out orders as quickly as possible and communicate shipping updates and details to our customers as soon as possible. Please see our Summer Shipping Policy, effective June 1 - September 15.
Does KLEIO ship internationally (i.e., outside of the U.S.)?
Does KLEIO ship internationally (i.e., outside of the U.S.)?
Does KLEIO ship internationally (i.e., outside of the U.S.)?
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At this time, KLEIO only ships to destinations in the United States and now Canada. We plan to expand our shipping options to international locations in the coming year.
Where is your product packaging? Can I see it?
Where is your product packaging? Can I see it?
Does KLEIO ship internationally (i.e., outside of the U.S.)?
A central component of our mission, we aim to delight. We believe that in a world with few surprises, we wanted to keep our the packaging and unboxing experience a mystery until your KLEIO package arrives.
If you look through our reviews, you'll see that our packaging and unboxing experience is among the most cited and beloved aspects of KLEIO.
What is KLEIO's Return & Refund Policy?
Where is your product packaging? Can I see it?
Does KLEIO plan to expand its collection?
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Please feel free to reference our Shipping & Returns page for more information.
Does KLEIO plan to expand its collection?
Where is your product packaging? Can I see it?
Does KLEIO plan to expand its collection?
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Absolutely! We will add several new candles to the 2022 collection with much more in store in the coming year.
If you wish to know about new collections before we announce them to the general public, please consider becoming a Time Traveler. It's free — an email is all that is required.
How do I learn more about wholesale opportunities?
How do I learn more about wholesale opportunities?
How do I learn more about wholesale opportunities?
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Thank you for your interest in becoming a wholesale partner. We are currently developing our wholesale program and will be contacting applicants in the near future. Because we are primarily an e-commerce company, we have a few requirements for potential wholesalers. Please take these into consideration before applying to become a wholesale partner:
- You are a brick-and-mortar retail business
- You will not sell KLEIO products online
- You will not sell KLEIO products via third-party marketplace (e.g., Amazon, Etsy, eBay, Facebook Groups, etc.)
Please email siobhan@KLEIO.global to share more about your goals, your retail brand, and why you're interested in carrying KLEIO.
How do I learn more about corporate gifts?
How do I learn more about wholesale opportunities?
How do I learn more about wholesale opportunities?
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We are delighted to guide you through our collection to identify a meaningful gift for your colleagues and clients.
Please contact siobhan@KLEIO.global to share more about your corporate gift goals and needs.
Where is KLEIO available in stores?
How do I learn more about wholesale opportunities?
Where is KLEIO available in stores?
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We currently sell candles exclusively online. However, we are planning to expand into retail stores in the near future.
When are sold-out items restocked?
I have a question not addressed on this page. How do I contact a KLEIO representative?
Where is KLEIO available in stores?
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KLEIO hand-finishes each candle with attention and care: from pouring the wax to applying gold leaf to each vessel to curing. We commit to restocking collections as quickly as possible without compromising quality. We will notify customers of restocks via our social media channels, email, and this site.
I have a question not addressed on this page. How do I contact a KLEIO representative?
I have a question not addressed on this page. How do I contact a KLEIO representative?
I have a question not addressed on this page. How do I contact a KLEIO representative?
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We would be delighted to hear from you. Please email our KLEIO Customer Care team at care@KLEIO.global. We will respond within 48 business hours.
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